A global look at what organizations need and want from their cybersecurity managed service providers
Based on a global survey of senior security decision-makers conducted by independent market research company Vanson Bourne, this report aims to help MSPs understand what existing customers need from them and what drives customers away to competitors.
Customers need MSPs to help them manage security as they grow
Larger organizations are more likely to use MSPs than the smaller ones surveyed. This may reflect the fact that larger organizations have greater security complexity and a broader range of tools to manage. The industries most likely to outsource cybersecurity to MSPs are local government (84%) and education (78%).
Organizations turn to MSPs for help when the number of security tools becomes unmanageable
Support for juggling an ever-growing stack of security products was the most common reason given for turning to MSPs. Many of these tools are likely to be from different vendors, and most don’t integrate with each other. Organizations also look to MSPs to help them evolve and update their security strategies as the organization expands and changes.
