The challenge
Collins Communications experienced a painful reputational loss when their previous backup solution failed to recover lost data. Twice. They urgently needed a new, multi-tenant cloud backup solution to ensure business continuity for themselves and their clients.
The solution
Using Barracuda Intronis Backup, Collins was able to:
- Protect data backed up from multiple types of environment, including virtual machines and cloud platforms
- Ensure rapid recovery from disaster without significantly impacting operations
- Retain four customers who had threatened find a new provider, ensuring ongoing recurring revenue and recovering their reputation
Results
Collins benefits from:
- Reliable, advanced, easy-to-use Barracuda Intronis Backup that allows white-box rebranding under Collins' name to build greater customer trust and satisfaction
- The ability to protect itself and its customers from data loss due to CryptoLocker and other sophisticated ransomware attacks
- Multiple-redundant backup storage that ensures the ability to recover from data loss due to natural disasters, server crashes, accidental deletion, and ransomware attacks.
Founded: 1964
Location: Gillette, WY
Specialization: Managed services, telecommunications and Internet services, security, and surveillance
About Collins Communications, Inc.
Over the years, Tim Carpenter, network systems specialist at IT service provider Collins Communications, has experienced numerous incidents such as server crashes, deleted files, and other IT glitches that would test any backup system’s mettle. He also knows all too well the unpleasant feeling of surprise and dread that follows a failed data restore.
One BDR vendor, for example, left a bad taste in Carpenter’s mouth after an incident that occurred three years ago. “We received a call from a healthcare customer following a server crash,” he says. “The customer’s domain controllers, medical practice software platforms, and billing servers were being backed up locally onto the backup provider’s appliance. What should have been a quick virtual machine [VM] restore turned into a much bigger ordeal after the VM restore and a bare metal recovery failed.” Collins ended up having to rebuild the server from scratch with just the customer's file and folder backups, but the MSP’s client had already taken a big financial hit.
“Unfortunately, this was not the only time our BDR vendor let us down,” says Carpenter. “A few years ago, we received a similar call from an office manager at a construction company telling us their servers were down. When we arrived, we confirmed that the physical machine hosting Windows Server Small Business Server (SBS) 2001 had totally given out.” Carpenter reached out to his BDR provider's technical support. “The support technician told me that he had tried a bare metal restore of the machine but could not get Windows to boot,” he says. “The BDR support tried helping me boot up the physical server, but we could not get it working. Instead, we ended up reinstalling Windows and recovering with just the file and folder backups.”
Our customers know that we personally support everything we sell them, and we have actually won business from a competitor that outsourced its support.
