The challenge
In the process of moving all of its clients’ email systems to Microsoft 365, CMIT needed a complementary solution to protect its customers’ data and help ensure compliance.
The solution
By partnering with Barracuda and leveraging Barracuda Email Protection, CMIT Solutions of Columbia was able to:
- Provide comprehensive protection for customers in highly regulated industries
- Use Barracuda Cloud Archive Service and Cloud-to-Cloud Backup to help maintain regulatory compliance
Results
Using Barracuda Email Protection, CMIT has been able to:
- Justify bundling Email Protection with every Microsoft 365 sale because of the significant reduction in customer spam emails and related email problems
- Provide an excellent customer experience and maintain a 97 percent retention rate over the past several years
Location: Columbia, Maryland
Specialization: Managed IT services, data protection and backup, cybersecurity, networking and network security, hosting and cloud services, IT procurement, and virtual CIO/CTO services
About CMIT Solutions of Columbia
After getting laid off from his job at a cosmetics company in 2009, Tom Burtzlaff decided to buy a CMIT Solutions tech-services franchise, and he founded CMIT of Columbia in 2010. Over the years, Burtzlaff and his team built up the business to more than 50 managed services clients with a 97 percent customer retention rate. Earlier this year, the company was sold within the CMIT Solutions system, and Burtzlaff stayed on as an area coordinator representative, assisting the franchise’s eight locations in the Baltimore-Washington metropolitan area. “If done correctly, the MSP sales model is sticky,” says Burtzlaff. “Barracuda has become our trusted advisor over the years, and that enables us to be our customers’ trusted advisor.”
I like working with Barracuda. They’ve always been good at keeping us up to date with what’s next in security, and they’ve been an excellent partner.
A few years ago, I received an email from a client at 2:30 a.m. saying, ‘Thank you for recovering our data!’ The client suffered a server failure, and Barracuda’s Intronis Backup service and after-hours support automatically took care of the problem and recovered their data. After an experience like that, the customer sees us as heroes.
