Click below to send us a Message
Network and application firewalls for cloud-connected organizations
Network firewall with SD-WAN for distributed networks.
Makes web browsing safe and preserves bandwidth.
Protect websites and applications from cyber-threats.
Ensure website and application performance and reliability.
Free scanner checks your website for potential vulnerabilities.
Make email safe for business with comprehensive protection of users, data, and your brand.
All-in-one email security, backup, and archiving service.
A.I.-based protection from spear phishing and email fraud.
Anti-phishing training and simulation platform.
Cloud-connected email security appliance.
Solutions for data retention, compliance, and eDiscovery
Locate, migrate, and eliminate Microsoft Outlook PST files.
Free tool to find threats already sitting in your inbox.
Cloud-integrated protection for business-critical data wherever it resides.
Add cloud-based backup and recovery to your Office 365. Protects emails and files from accidental and malicious data loss.
Barracuda's physical and virtual appliance solutions allow for fast deployment to on-premises and remote locations.
Barracuda's cloud-based security services reduce up-front costs and setup time.
Protect your websites, applications and data running in AWS with support for the AWS Shared Security Model. Metered billing and BYOL available.
Deploy Barracuda security solutions natively on Microsoft Azure. We support Azure best practices to cut deployment time.
Barracuda released the industry's first network firewall for GCP. Protect both on-premises and GCP assets from a single console.
Protect patient data, ensure access to health records, and defend against cyber threats.
Don't let your ecommerce site or POS fall victim to attacks or data theft. Ensure reliable connectivity for retail locations.
The financial services industry is a target by hackers looking to steal data and disrupt websites.
Barracuda products help your school achieve CIPA compliance and ensure a safe learning environment for students.
Government agencies rely on Barracuda for data protection and network security.
Barracuda manufactures all products in the United States and makes them available for purchase under GSA contracts.
Migrating your email to Office 365 raises a new set of security and network access challenges. Barracuda can help make the cloud safe for business.
Email compliance regulations and legal holds often require capabilities beyond the built-in features of Office 365.
Even with the best security and archiving tools, it is possible for the important email to be accidentally or maliciously deleted. Barracuda adds full backup and recovery of every Office 365 email using the secure Barracuda cloud.
Check out the current threat landscape based on millions of data points collected by Barracuda.
Protect all your threat vectors from zero-hour attacks with full sandboxing.Available for Cloud Generation Firewalls and Email Security solutions.
Detect, prevent, and recover from ransomware attacks.
If you do business in the European Union, Barracuda can help you achieve and maintain GDPR compliance.
Contact Support NowContact Support
Search for solutions to common problems.
Ask questions and share your knowledge with other Barracuda users.
Enroll in training classes that cover Barracuda products.
Tech alerts provide complete transparency regarding technical and security issues.
Browse and download product documentation.
Search the A to Z of cyber-security, email and networking terms.
Learn how Barracuda protects your data in our cloud data centers.
Barracuda's award-winning technical support is available 24x7 worldwide.
Your time is valuable, which is why we will always connect you with a live person.
Barracuda Premium Support ensures that an organization's network is running at its peak performance by providing the highest level of 24x7 technical support for mission-critical environments.
Customers will benefit from a dedicated account manager and a team of technical engineers who will provide fast resolution of high-priority support issues, ensuring that equipment maintains continuous uptime.
Premium Support is designed for enterprises who cannot afford extended periods of downtime for their mission critical environments.
Barracuda Networks models 6xx higher*, Cloud Azure & AWS, can be protected with Premium Support, including the Barracuda Email Security Gateway, Barracuda Web Security Gateway, Barracuda Load Balancer, Barracuda Message Archiver, Barracuda Backup, Barracuda CloudGen Firewall and the Barracuda Web Application Firewall.
Premium Support can be purchased on lower end models when the PO is 15K or higher of same product family
(Plus 24hr Email Support)
(Premium Support can be purchased on lower end models when the PO is 15K or higher of same product family)
Your dedicated Premium Support team oversees the progress of your open issues of your Barracuda Networks Unit(s) to ensure quick resolution time. As support issue arise, the Premium Support team works closely with highly skilled technical engineers.
Your dedicated account manager conducts monthly courtesy calls to check in on the satisfaction with the product and services.
PLAs are provided to outline Premium Support response times based on the level of the support ticket:
P2- 1 hour,
P3 – 8 hours,
P4 – 24 hours
A personalized configuration review is conducted via phone twice a year, upon request, to determine if the Barracuda units are configured optimally. Suggestions will be provided with further analysis to ensure the Barracuda units continue to operate at peak performance.
For mission critical environments, Premium Support provides a dedicated account manager and technical engineers to resolve complex issues quickly. Our dedicated team becomes familiar with your network over time and has often identified situations before an issue arises.
Hardware Units are required to have Energize & Instant Replacement for Premium Support customers. Cloud based services such as AWS & AZURE do not require Instant Replacement. Energize Updates ensure your Barracuda Networks unit is operating with definitions against the latest Internet threats. Instant Replacement provides a new hardware unit within one business day on the occasion of a hardware failure.
Premium Support is designed for those who cannot afford extended periods of downtime for their mission critical environments. Premium Support is for enterprise models 6xx higher or can be purchased on lower end models when ordered on a single Purchase Order for 15K or higher of the same product family.
Barracuda Networks models that can be protected with Premium Support include the Barracuda Email Security Gateway, Barracuda Web Security Gateway, Barracuda Load Balancer, Barracuda Message Archiver, Barracuda Backup, Barracuda CloudGen Firewall , Barracuda Web Application Firewall, Cloud Azure and Cloud AWS services.
Yes. From a licensing perspective, we view all units as separate entities and require a subscription for each unit.
We require an active Premium Support subscription for each product.
Premium Support is available through select certified partners. For more information, contact your local Barracuda Networks sales representative.