A Barracuda Professional Services Engineer will lead a remote project kick-off meeting to go through the project requirements, review the details of the configuration plan and schedule the installation.
The certified engineer will install the solution according to best practices and the requirements identified in the planning phase. This includes installation of the appliances (physical / virtual) with the latest generally-available code release. No advanced configuration takes place in this phase. The goal is to ensure the solution is passing / receiving traffic and that all subsystem components are functioning as expected. The engineer will work with the customer to remedy any technical anomalies.
With all instances properly built and able to communicate, services will be enabled and the product will be configured per the requirements discussed during pre-installation planning. Knowledge transfer is also provided, to ensure the customer’s staff has a basic understanding of the implemented technology and can begin to administer the solution in conjunction with Barracuda Technical Support.
The engineer will work with the customer to execute relevant test cases to confirm the configuration is working as expected. The engineer will work with the customer to remedy any technical anomalies. Basic product and maintenance training will also be provided.