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Hardware Refresh Program

Overview

The Barracuda Hardware Refresh Program allows existing appliance customers with an active Energize Updates subscription to migrate to the latest hardware platforms at a reduced price -- ensuring customers benefit from the latest hardware improvements and firmware capabilities.

The Barracuda Hardware Refresh program is intended for same model replacements. For example, you can replace your old Barracuda Email Security Gateway 300 with a new model 300. If you wish to upgrade to a higher model (e.g., to a model 600), please contact your authorized Barracuda Networks Reseller Partner or your Barracuda Networks Sales Representative.

How to Purchase

You can purchase refresh hardware units through your authorized Barracuda Networks Reseller Partner or directly from Barracuda Networks as long as you have an active Energize Updates subscription with your existing hardware.

You will be required to provide the serial number and default domain of the old hardware unit at the time of placing the order. Also, you must return the old hardware unit within 30 days after shipment of the replacement product to avoid penalties. We will issue a Return Material Authorization Number for you to include with the return.

Barracuda Networks will pay all shipping costs for the replacement product, provided you reside in the U.S. or Canada. The customer is responsible for shipping costs back to Barracuda Networks of the old unit.

Benefits for Instant Replacement Customers

"With an active Instant Replacement subscription you can exchange your old hardware for new refresh hardware units for a fee. This fee will be waived if your old hardware is at least 4 years old."

Barracuda Networks encourages all customers to take advantage of the Instant Replacement subscription since it provides both priority hardware replacement in case of failure, as well as affordable migration to the latest hardware platforms on an ongoing basis.

Transferring Subscriptions

Remaining Energize Updates and Instant Replacement subscriptions will be transferred from the old unit to the new unit.

NOTE: Program applies to customers worldwide, except Brazil, China, India and Japan