The challenge
- TechSolvers needed a solution that enabled them to take a proactive approach to securing their clients’ IT environments.
The solution
Using the cloud-based version of Barracuda RMM, TechSolvers was able to:
- Gain full visibility into customers’ networks
- Receive alerts notifying their team of any issues, letting them respond quickly
- Provide support without on-site visits, by leveraging the on-demand remote control tool
Results
- Responsive, proactive service delivered more efficiently, thanks to automated alerting and scripted remediation
- Simplified, more straightforward billing process
- Cost reductions of £1.7k per year thanks to on-demand remote control tool and eliminating the need to purchase third-party licenses
Website: itsupportlondon.org.uk
Founded: 2009
Number of employees: 12
Location: Hertfordshire, England
Founded: 2009
Number of employees: 12
Location: Hertfordshire, England
About TechSolvers
TechSolvers is located 16 kilometers north of London and provides managed services to small and medium enterprises, as well as IT consultancy for larger businesses. Phil Long, a director for TechSolvers, states that the key to the company’s success has been their laser focus on proactive customer service and strong client relationships. “We have a small, dedicated team that is completely customer service driven, which is rare in this day and age. We truly care about our client base and, along with the expertise and chemistry of our team, this enables us to deliver higher quality services and exceed expectations.”
When I’m presented with a challenge, I can use Barracuda RMM to fix it and prevent it from happening again in the future. This enables us to be proactive going forward, which is huge for our team and clients.
Barracuda RMM helps us see everything on our customers’ networks, any software changes over time, failings on a HP server, or even monitoring the sizes of files for high-level email users. We get alerts that go right to our help desk, which generates tickets so we can take fast action.
