The challenge
Premier One was looking for an effective patch management process that was not too labor-intensive for the MSP’s staff.
The solution
Barracuda RMM:
- Helped identify unpatched customer systems
- Delivered patches to off-network devices and discovered anomalous uptime and usage trends
Results
The MSP is now able to:
- Deploy patches three times faster to twice as many endpoints using Barracuda RMM
- Reduce staff hours required for patch management across entire client base by 45 percent
- Double the number of Barracuda RMM deployments to new customers in 2018 compared to 2017
Founded: 1991
Number of employees: 20
Specialization: Service-based industries such as title insurance, accounting, legal, and nonprofit
About Premier One
Headquartered in Topeka, Kansas, Premier One provides managed IT and security services as well as IT consulting to small businesses. The company’s client base includes service-based industries, such as title insurance, accounting, legal and nonprofit, with branch offices in multiple locations. Premier One’s Vice President of Technology, Chris Hamm, explains, “We deliver a fully managed service, handling everything from the keyboard to the cloud. What sets us apart is our quick response time, continual communication with clients, and ability to dig a bit deeper into IT and security issues than other service providers.”
Barracuda RMM provides us insight into our customer systems on many levels and is a great complement to our own data analysis tools. This has allowed us to improve our operational efficiencies and also identify new service needs. This year, we are on track to more than double our number of Barracuda RMM deployments.
With Barracuda RMM, we can deliver patches consistently and look at uptime history and usage for all devices, seeing any concerning trends. This hasn’t been possible with other solutions.
