The challenge
Golden West Technologies required an RMM solution that could simplify their service delivery process and reduce the workload on their technicians.
The solution
Golden West chose Barracuda RMM for its:
- Onsite Manager, an agentless detection capability, that allows them to remotely support all device types within a customer's network
- Service Plans feature to streamline the customer onboarding process
Results
With the addition of Barracuda RMM, Golden West was able to:
- Increase technicians' onboarding efficiency by 70 percent
- Grow their customer base without the need to add more staff
- Build their reputation to attract new customers
Location: Rapid City, SD
Specialization: Government, banking, healthcare, education, mining, manufacturing, private sector
About Golden West Technologies
Golden West Technologies delivers managed security, infrastructure, wide-area networking, and unified communications services to small-and-medium businesses in western South Dakota. The Rapid City-based company serves state and local governments, banking, healthcare, education, mining, manufacturing and Native American tribal organizations. As Operations Manager Chris Brickey explains, “Our managed services focus gives us a geographic advantage as we can remotely deliver a range of IT and security services to a broad mix of customers across the state without adding physical locations or new staff.”
Barracuda RMM gives us the tools to do our day-to-day-management. It has allowed us to be more efficient with the technicians we have and grow our customer base without significantly increasing staff.
Barracuda RMM has been a great fit for us. It gives us the tools to effectively manage our customers’ networks and deliver exceptional service.
