Network and application firewalls for cloud-connected organizations
From the Next Generation Firewall to a Cloud Generation Solution
Makes web browsing safe and preserves bandwidth.
Protect websites and applications from cyber-threats.
Protect every web app, hosted anywhere, in minutes.
Ensure website and application performance and reliability.
Free scanner checks your website for potential vulnerabilities.
Make email safe for business with comprehensive protection of users, data, and your brand.
Combines Essentials, Sentinel, and Phishline.
All-in-one email security, backup, and archiving service.
A.I.-Based Protection from Spear Phishing, Account Takeover, and Business Email Compromise
Anti-phishing training and simulation platform.
Cloud-connected email security appliance.
Solutions for data retention, compliance, and eDiscovery
Locate, migrate, and eliminate Microsoft Outlook PST files.
Free tool to find threats already sitting in your inbox.
Cloud-integrated protection for business-critical data wherever it resides.
Add cloud-based backup and recovery to your Office 365. Protects emails and files from accidental and malicious data loss.
Barracuda's physical and virtual appliance solutions allow for fast deployment to on-premises and remote locations.
Barracuda's cloud-based security services reduce up-front costs and setup time.
Protect your websites, applications and data running in AWS with support for the AWS Shared Security Model. Metered billing and BYOL available.
Deploy Barracuda security solutions natively on Microsoft Azure. We support Azure best practices to cut deployment time.
Barracuda released the industry's first network firewall for GCP. Protect both on-premises and GCP assets from a single console.
Protect patient data, ensure access to health records, and defend against cyber threats.
Don't let your ecommerce site or POS fall victim to attacks or data theft. Ensure reliable connectivity for retail locations.
The financial services industry is a target by hackers looking to steal data and disrupt websites.
Barracuda products help your school achieve CIPA compliance and ensure a safe learning environment for students.
Government agencies rely on Barracuda for data protection and network security.
Barracuda manufactures all products in the United States and makes them available for purchase under GSA contracts.
Migrating your email to Office 365 raises a new set of security and network access challenges. Barracuda can help make the cloud safe for business.
Email compliance regulations and legal holds often require capabilities beyond the built-in features of Office 365.
Even with the best security and archiving tools, it is possible for the important email to be accidentally or maliciously deleted. Barracuda adds full backup and recovery of every Office 365 email using the secure Barracuda cloud.
Check out the current threat landscape based on millions of data points collected by Barracuda.
Protect all your threat vectors from zero-hour attacks with full sandboxing.Available for Cloud Generation Firewalls and Email Security solutions.
Detect, prevent, and recover from ransomware attacks.
If you do business in the European Union, Barracuda can help you achieve and maintain GDPR compliance.
Solution # 00006821SCOPE:All Barracuda Networks products, all firmware versions.ANSWER:It may happen that your Basic > Status page Subscription Status section shows you this:Problem - Please contact Technical Support.(Code: -9)This is caused by a misconfiguration in peer proxy settings. Either your Barracuda device is going through a peer proxy, but does not have this entered in its configuration, or is is misentered, OR there is no peer proxy, but there are entries in the peer proxy configuration.NOTE: more often than not, their is a Web filter / Firewall / IDS that is inhibiting this..A simple test from the backend by support can be done such as a GET to a usually blocked site such as playboy.com# GET http://playboy.comif you see results likeAccess to the web page you were trying to visit has been blocked Page deniedetc... then this suggests something that is blocking these This can be corrected from console on most Barracuda devices, and from GUI on some of them.From the console:1. Log into the console.2. Arrow down to TCP/IP configuration.3. Find the entries for Proxy Server Configuration (Optional). These should be:a. Server Name/IPb. TCP Portc. Usernamed. Password4. If you are using a peer proxy, make sure these entries are correct.If you are not using a peer proxy, make sure these entries are blank.From the Web UI:1. Log into the GUI.2. Message Archiver, Load Balancer, Web Application Firewall and Spam & Virus Firewall: Navigate to Basic > IP Configuration.Web Filter: If you are not on site with the device, please contact Support, ORLog into the WebUI and:a. go to expert variablesb. Proxy Server Configuration (optional)c. Make sure there is no configuration information like server name/IP, TCP port, username and/or password.d. If you find any information (configured unknowingly) remove these.e. save changes.3. Find the entries for Proxy Server Configuration (Optional). These should be:a. Server Name/IPb. TCP Portc. Usernamed. Password4. If you are using a peer proxy, make sure these entries are correct.If you are not using a peer proxy, make sure these entries are blank.WEB FILTER: If you don't have another proxy you are going out through, make sure these entries are blank.DO NOT put information about the Barracuda Web Filter in these fields; that is not what they are for.LASTLY!Recently, on newer firmware there is no spyware tool to use or download, this would show up on port 80 login or proxy use, so the customer can potentially login without using port 8000 as required, in this instance they will see error code -9 and cannot update the box for EU or Firmware and will see errors on those pages. be sure to log into the GUI using the appropriate login http://IP:8000/ for proper access and use of the WSG.Be sure you are connected to the internet to reach the support servers for updates and a timely login response.ADDITIONAL NOTES:See solution 961 for a description of other error codes. If you have any questions, please contact Barracuda Technical Support <Link>Link to this page:https://www.barracudanetworks.com/kb?id=5016000000142Ga
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