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How do I use CudaConnect for screen sharing and instant messaging with Barracuda Technicians?

Solution #00006715

Scope:
All Barracuda products and services.

Answer:
CudaConnect is a web-based tool to assist Barracuda technicians in assisting you via ScreenConnect and CudaConnect Chat. The CudaConnect website is https://connect.barracuda.com ; the HTML title of the webpage is "CudaConnect Remote Support".


1. The Barracuda technician working your Case will direct you to browse to https://connect.barracuda.com

2. Your Barracuda technician will generate and supply you with an Invitation Code; type this into the field under Enter Invitation Code, then click the Join button.

3. Your browser will then download a file called "Elsinore.ScreenConnect.Client.exe" which you need to run.
Additional Information:If the downloaded ScreenConnect client cannot connect to our CudaConnect server, please ensure that outbound port 8041 is open in your network's firewall.
Link to this page: https://www.barracudanetworks.com/kb?id=501600000013tZx