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How Can the customer resolve message fails to retrieve with “ACSS_UPDATE_SEARCH_FAILED” error

Solution #00007301

ArchiveOne Enterprise, v6.0 or later.

Retrieving an archived message fails via the Quick Link Client. The following error can be seen in trace:
InterpretWebServiceResponse:Error message 'Failed to find message in archive with AOne Server Status of ACSS_UPDATE_SEARCH_FAILED.'RetrieveMessage returned status 35

The following can be seen in the service trace:
GetCurrentMasterIndexNumber: failed to get master index number file because 'E:\Archive One\Repositories\Year_2007\IndexE:\Archive One\Repositories\Year_2007\Index\Updates\MasterNumber.a1i contains an incorrect path.'

The Updates directory location is incorrectly defined in the repository definition file.

To resolve the incorrect path in the repository definition,

  1. Browse to: \\Configuration_server\Add-ins\AOnePol\Repositories
  2. Create a backup copy of the .C2C for the repository under investigation (e.g. Year_2007.c2c), in case you need to revert any changes.
  3. Open the .C2C file in Notepad.
  4. Find the line starting: DirForUpdatesIndex=
  5. Edit the file path so that it points to a valid location on disk. e.g. in the above example, the original line is:
    DirForUpdatesIndex=E:\Archive One\Repositories\Year_2007\IndexE:\Archive One\Repositories\Year_2007\Index\Updates
    This should be updated to:
    DirForUpdatesIndex=E:\Archive One\Repositories\Year_2007\Index\Updates
  6. Save the file.
Retest the retrieval to ensure that the issue is now resolved.

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