Support Feedback
| AMD | |
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“Barracuda Networks took care of all my issues in a swift and very professional manner. Not once did I feel the staff was talking down to me which can be a regular occurrence when calling technical support for any company. They made me truly happy and helped reassure me that we purchased the perfect product! I didn't have a single question that confused them. They had all the answers I was looking for and made sure I backed everything up so I wouldnât have to go searching for things again. I am beyond grateful for this support. Thanks!” -- IT Department
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| Delta Dental of Michigan | |
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“Love you guys! Barracuda Networks Technical Support is one of the few support vendors that I do not fear calling. ” -- IT Department
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| ESI - Electronic Systems, Inc | |
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“Barracuda Networksâ customer support is outstanding! Imagine calling a help line with no queuing menus and always being able to reach a live, highly skilled and well-versed engineer who has not been out-sourced overseas. Price value, coupled with a brilliant product line-up and feature set, is what is so very appealing about this upbeat manufacturer out of California.” -- Sales Account Manager
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| JNJ Mobile | |
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“Support at Barracuda Networks appears to be top notch. While support satisfaction with our other vendors like EMC, Cisco and Sun continue to decline, we have been very satisfied with the support we receive from Barracuda Networks.” -- IT Department
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| The City of Stuart | |
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“I am extremely pleased with the technician that worked with me from start to finish this morning, as this was fantastically handled, including the fact he went above the call of duty by giving me extra tips during our periods of waiting for the unit to power down and up, and then reviewed everything on it!” -- Network Specialist
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| Secure Enterprise Computing | |
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“I ran into issues implementing a Barracuda Web Filter solution in a long-time client's environment where there was a lot of pressure from management to complete the installation. The engineer assigned to my case quickly assessed the situation and started troubleshooting immediately. He was courteous, patient, and extremely knowledgeable on all aspects of the Barracuda Web Filter. He was able to determine the cause of my issue and recommend several solutions for the configuration of not only the Barracuda Web Filter, but some of the client settings and policies I could use to enforce the settings. I have used support from almost everyone at one time or another. I have to say, the support I received from Barracuda Networks is one of the best.” -- IT Department
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| Missile Defense Agency | |
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“We have been with Barracuda Networksâ Premium Support for two years now. The Premium Support Engineers are very knowledgeable, provide immediate attention, and have always been a pleasure to work with. Issues are resolved quickly and their follow up provides great customer service. We highly recommend Barracuda Networks with Premium Support. ” -- Systems Administrator
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| University of Northern Colorado | |
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“UNC is extremely pleased with our two Barracuda Networks products, but the thing that I'm most pleased with is Premium Support. I actually know the name of the support technician that I'm going to be working with! There isn't another product that I use at the university that I can say I know the name of the technician that I'll be working with. Barracuda Networks Premium Support takes great care of UNC.” -- Midrange Services
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| Lousiana Department of Transportation & Development | |
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“The level of Premium Support that you provide has surpassed any that I have ever dealt with. The devices we have purchased have performed beyond expectation and the ability for Barracuda Networks to monitor the system has proven invaluable. ” -- IT Support Supervisor
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| Columbia College | |
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“As a member of a busy server/networking team here at Columbia College, even though we pay many of these vendors for "premium", "gold" or even "platinum" support, it seems that most of these vendors collect the cash for this service, but do not do much to warrant these labels. Barracuda Networks is worth every penny. Your support has been exceptional.” -- Network Engineer/OS & APPs
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| Cablenet (NI) | |
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“Proactive Monitoring has been so useful for us, the system has been running smoothly and we have great technical support by the Barracuda Premium Support Team. ” -- Systems & Network Division Manager
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| Quick Service Company | |
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“Everyone I spoke to was AWESOME and was SO HELPFUL! Many thanks for helping me resolve my problem with a very important work-client and their emails that kept getting rejected. I have had a service company for 24 years and I can honestly say Barracuda Networks offered me as good, if not better, than any service I have ever received, and it's greatly appreciated. ” -- Owner
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| CyberHouse | |
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“I am an ISP, but not a Barracuda Networks user. One of my subscribers had an email to an important client that was rejected by the Barracuda Spam & Virus Firewall with an error that my email server was listed as having a bad reputation. Even though I am not a Barracuda Networks customer, the technical support engineer seemed glad to assist me in resolving this matter. If all of your support staff is as knowledgeable and courteous, you have a top notch team. ” -- System Administrator
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| Wheeler Clinic, Inc | |
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“Great job Barracuda Networks! Since I am evaluating the Barracuda SSL VPN 380, it is great to know that this level of support is available. The system isn't the only thing being evaluated and so far I am a satisfied potential customer.” -- Network Admin
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| Assured Information Security, Inc. | |
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“Barracuda Networks went well above and beyond my normal experience of a tech call. I called with a simple question and gained a wealth of knowledge, making my decision of keeping this test unit much more likely, knowing I would receive their support with any issue that could occur. ” -- IS Security Manager
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| E-Z MART Stores, Inc. | |
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“As always, the best and fastest support of any company I've ever dealt with. The Barracuda Networks Technical Support Representative made one change to the config and we were up and running. It had been an intermittent issue for a remote site to have Internet access with the "Pass Client IP address through WAN port" set to "Yes". As soon as he changed it to "No", the issue was fixed. Thanks for the great support. ” -- Systems Administrator
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| Bridgeway Sortware Inc. | |
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“You guys rock! Thanks for making my life less stressful. Barracuda Networks fan for life!” -- Network Architect
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| New Regency Productions | |
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“Barracuda Networks Technical Support is the best I have come across. Although, I must admit the Barracuda Spam & Virus Firewall unit I have is pretty much trouble-free. In instances, which is very rare, that I have to call in, the technical support staff has been there almost immediately to address the issue at hand. Kudos to the tech group!” -- IT Department
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| ICAD Inc | |
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“Barracuda Networks was helpful and fast. They knew what the issue was, how to resolve it, and how to help me fix it in the future without having to call. Thank you.” -- IT Department
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| Alberta Newspaper Group | |
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“Barracuda Networks was very knowledgeable and provided a resolution as quickly as the situation would allow. They also followed up the next day to ensure I had no further questions or issues. I appreciate the fast and professional service that they provided!” -- IT Department
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| PlanIT Technology Group, LLC | |
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“Barracuda Networksâ knowledge of the product and its AD integration could not have been better. We touched on about five different areas of the product, from theory to different implementation scenarios, to troubleshooting and there was no gap in knowledge at any point of our extended call. I went from zero [confidence] to feeling fairly competent with the Barracuda Web Filter in the one call. I would recommend Barracuda Networksâ products to any of our customers. Thanks for everything. It was a pleasure working with you.” -- IT Department
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| ZTR Control Systems | |
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“I've called Barracuda Networks a few times recently, and each time the support has been excellent when compared to other companies that I deal with on a regular basis. Keep up the good work!” -- IT Department
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| Vertrue Inc | |
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“I deal with all sorts of vendors for support, I just want to say this experience was a breath of fresh air; best support I have had in years.” -- IT Department
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| Flavine IT Systems LLC dba dontworry.com | |
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“The Barracuda Networks rep understood why we were calling, helped us quickly, and also provided documentation to further assist us in deploying the device. A++++.” -- IT Department
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| Lighthouse Academies, Inc. | |
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“I love your products and tech support structure. Everyone is more than willing to resolve issues in a timely manner without hesitation. This means a lot to the folks in the field! Keep up the great work!” -- IT Department
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| Cary Francis Group | |
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“Unbelievable support! I wish I was as quick supporting our people here. Good job guys!” -- IT Department
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| NPC Inc | |
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“I barely clicked âsubmitâ for my issue before I was called. I was pleasantly surprised.
Barracuda Networks took charge of this issue and had it resolved in a very timely manner. ” -- IT Department
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| M7 Aerospace | |
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“Excellent support! I will be buying more Barracuda Networksâ products in the future. Even my problem user was won over by the tale of the Ann Arbor Engineers rushing to resolve our issue. Bravo to Barracuda Networks for scooping up talented folks.” -- IT Department
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| DuPont Community Credit Union | |
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“Working with the Barracuda Networks team has always been positive which is why we keep buying products.” -- IT Department
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| Benaroya Research Institute | |
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“Barracuda Networks provided the superior level of support I have come to expect from their technical support team and managed to raise the bar a couple notches. Thanks for the follow-through, can-do attitude, and the willingness to work and own 'the issue'.” -- IT Department
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| Banctec | |
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“I had an open relay issue, and Barracuda Networks went above and beyond the call of duty. The engineer assigned stayed late to resolve my issue, and he made sure all issues and potential issues were resolved before ending the call. He provided the necessary documents as well as an explanation of what the problem was, and a resolution to the issues. I think I can safely say that Barracuda Networks saved my job tonight. Thank you!” -- IT Department
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| Glenn A. Davis & Associates Ltd. | |
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“I deal with a myriad of support services and Barracuda Networks is by far the greatest. They could literally teach a course to other companies on how to effectively run a technical support department and keep customers happy. I recommend Barracuda Networks products to friends in the industry based solely on exemplary service. ” -- IT Department
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| IT SOURCE CORP | |
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“I have only been using Barracuda appliances for a few months, and I am overwhelmed by the incredible support provided. My problem was solved for me in less than 20 minutes from start to finish, and all l I had to do was enjoy the ride. Your tech support team is consistently superb. Thanks!” -- IT Department
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| Coalinga Regional Medical Center | |
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“Barracuda Networks has the best tech support service I have ever experienced. When other companies say they have great tech support, I now always ask if it as good as Barracuda Networksâ tech support. I had one company contact me to ask what the wait time was. I said I have never waited more than two to three minutes with Barracuda Networks and typically I have a phone call in less than five minutes from the time I have put in a trouble ticket. His response was, âI can't guarantee that kind of support, but we are good.â Well good is not great support like Barracuda Networks! Their Techs are the best of the best! I have been in the IT business over 20 years and I can say that every time I have had an issue, it has been resolved quickly and very professionally! It is nice not to get some tech that is a know-it-all and makes you feel like an idiot! I am very busy and your techs know that. They are very helpful, courteous, and knowledgeable.” -- IT Department
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| West Dermatology | |
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“Great support! The technical support staff at Barracuda Networks was very professional and polite! Excellent customer support and knowledge! They knew how to take ownership of issues demonstrating not only great knowledge but also awesome customer service!
You guys are awesome, very efficient. The response and easy help is just awesome. Not even Cisco gets this.” -- IT Department
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| Network Defence Ltd | |
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“I was very impressed with the responsiveness and knowledge of support. I was on-site with a client asking numerous questions of me and having access to speedy support made everything so much smoother. Thanks!” -- IT Department
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| Hamilton & Bond Advertising Inc. | |
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“Barracuda Networks identified our issue in about 20 seconds and guided me through the solution so that we now know how to address the problem ourselves in the future. This was a very prompt and very professional response. I would also say that within 90 seconds of submitting the Web support request, we had a phone call from Barracuda Networks ï very impressive. Nice job, great support! It's not easy battling email, spam, and all the user issues that go with it. Thank you Barracuda Networks and staff for being such an important part of our team!” -- IT Department
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| BRC Acoustics | |
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“The technical support engineer at Barracuda Networks was great, relaxed and professional. Even though I was in the server room with a great deal of noise, he made sure that I could hear him and got the question answered right away. I have spoken with technical support a few times during the last 1.75 years, as I look after a couple of the Barracuda Spam & Virus Firewalls installed at clientsâ sites. I made the decision to use Barracuda Networks and have never been sorry! That is becoming much more difficult to say about any company. When I call, I am usually in some kind of hurry with a bunch of stress and always get answers that work for me and my client, never feeling as though I haven't studied the manual enough. Wonderful, wonderful service. ” -- IT Department
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| South Bay Ford | |
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“Not only did Barracuda Networks save me time, they also sent me information which was really great. Barracuda Networks has the best services out there. As long as I am still with the company, I will make sure we use Barracuda Networksâ products and support. I definitely and highly recommend them.” -- IT Department
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| H Betti Industries | |
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“I almost want something to go wrong so I can talk to you guys. Your service is the best out there. I have had contracts for over 10 years with various companies and I sometimes feel as if they don't even value me as a customer. Your team is the best and I'm happy to know that Barracuda Networks is out there for me and my company. Thank you, thank you, thank you!” -- IT Department
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| Associated Builders and Contractors | |
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“Being the Network Manager I deal with various products and their tech support. I will definitely recommend Barracuda Networks to anyone because the tech support is so great. The Internet has become a vital part of doing business today, and if a system goes down it is important to get it up and working again as soon as possible. Barracuda Networksâ Technical Support did an outstanding job. Thank you.” -- IT Department
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| Coast Healthcare Management | |
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“Fantastic first support call! Total time from placing the call to having the issue resolved was under 5 minutes. Everyone was courteous and knowledgeable. I'm really impressed. Thanks!” -- IT Department
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| Sprague Energy | |
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“From the time I opened a chat session to initiate a support ticket, to the time I finished with the support person I worked with, your team provided EXCELLENT customer support and was very professional and friendly. This is why I continue to review Barracuda Networksâ products and tell everyone what a great job you do. Keep up the good work! ” -- IT Department
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| Pleasanton USD 344 | |
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“The few times that I have had to call tech support, I have been very impressed with the time that it has taken to get to someone to resolve a problem. For instance, I used the web chat, and was talking with someone before I even had time to type the description of the problem. Hats off to a great tech support team!” -- IT Department
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| Cybershield | |
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“Barracuda Networks is awesome. A technical support engineer was available on the weekend, after hours, early morning, late afternoon, and was able to resolve about 5 issues *And* answer a slew of questions I had. Hopefully, this directly translates into a possible new sale, winning with the client, and shows them how awesome the support is along with the new SSL device.” -- IT Department
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| Aptakisic-Tripp School | |
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“Congrats! I was demoing the unit for another school district and they asked me a question I did not know the answer to. Instead of sitting there and thinking up non-Barracuda Networks ways to answer the question, I called tech support with them in the room. Boom, we had the answer, and they walked away with a more full experience of the product.” -- IT Department
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| Madison Oneida BOCES/ Mohawk Regional Information Center | |
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“Previous to Barracuda Networks we used Symantec's mail gateway appliance - The time it took for the Barracuda Networks support staff to alert us that there was a problem, get into the box, and then resolve the issue was actually less than the average wait time for a support person to pick up the line on a help call to Symantec. Thank you very much!” -- IT Department
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| JHD Group | |
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“I was blown away by how quickly I got a tech, and that the first tech I got was able to remote in and get something done. Awesome! I am in the market for a VPN solution and now Barracuda Networks is on the radar. ” -- IT Department
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| Incline Village G I D Company | |
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“I instigated this support call with your online chat. The chat began and quickly I was told I would be called and a technician would work with me. I was surprised that my telephone rang almost immediately and it was the person identified in the chat. I deal with support with many companies as a network admin, and I am very impressed with the speed and thoroughness of your support team in handling my issue. ” -- IT Department
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| Porter & Curtis, LLC | |
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“What an awesome experience. Barracuda Networks answered chat immediately, transferred me to a human, and resolved the issue in 5 seconds. This is what support should be â Barracuda Networks is fantastic.” -- IT Department
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| Graftek Systems | |
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“I was in such a rush when I called and was so impressed with how quickly the phone was answered. An actual person picked up which amazed me, instead of me having to go through a bunch of automated options. The support tech was very knowledgeable and walked me through step-by-step until my problem was resolved. I am a very happy customer. ” -- IT Department
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| GWI Engineering Inc. | |
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“This support representative went above and beyond in this call. He was extremely competent and effective in support. Sometimes representatives are quick to try to close the case and end the call, but this person not only answered my question about my primary concern, he also briefly helped me understand some possible reasons for other general issues I was having with the device, and gave straightforward steps to take in the future to troubleshoot should an issue recur. I have always, and will continue to recommend Barracuda Networksâ products to anyone whom I encounter with applicable needs, and my experience today further strengthens that stance. ” -- IT Department
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| United Utilities | |
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“I am extremely pleased with the support I received from Barracuda Networks on my issue. The time between submitting a case and having the case resolved was minimal. The tech support person I worked with was courteous and knowledgeable and the case was resolved to my satisfaction. I wish Cisco's support was even half this good :)” -- IT Department
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| The Co-Operators | |
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“I am extremely impressed with speed and quality of service. We had an issue with our device, and the only delays were caused on our end - everything handled by Barracuda Networks was top-notch. This is how customer service / tech support SHOULD be, and I wish other companies could be this proficient. Very fast responses from tech support. Follow-up on Barracuda Networks part is terrific.” -- IT Department
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| TAW Services | |
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“Very impressive response time and timeliness of resolution. This was my first need to call for support and I had my issue resolved in less than 15 minutes! The ability for the device to create a tunnel connection back to your support office with the user only having to change a URL address is fantastic. I am very impressed with your support setup and look forward to trying to bring more of your products into my network.” -- IT Department
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| Art Bookbinders of America | |
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“My technical support representative was very knowledgeable on the product and very helpful in figuring out my issue. He even went out of his way to do things on his end, like firmware updates for me on his own time while I handled some separate issues on my end. We were on the phone for quite a while and he never once made me feel as though he was rushed to get off or move on to the next call. An A+ all the way! This kind of customer service and support is what gives companies a good name and he definitely did that for Barracuda Networks! I updated my boss (owner of the company) after our call and this was his response "That was great of them to spend so much time. I am impressed." Way to go Barracuda Networks!” -- IT Department
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| Presbyterian Church Foundation | |
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“I have never had a bad experience working with support with Barracuda Networks. Support is quick to access and always very knowledgeable and helpful. I submitted and online request and within 10 minutes had a call for me to talk to a tech. Great job!” -- IT Department
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| Teachers Retirement System Of Georgia | |
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“Outstanding support with respect to the time it took to reach the engineer and resolve the problem. MUCH better than the trend I'm seeing from other software vendors. Keep up the good work.” -- IT Department
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| King's Daughters Medical Center | |
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“I don't have to call support very often, but when I do, I need help QUICKLY... especially when email is down. I have been very pleased every time I call Barracuda Networks Technical Support. There isn't a lot of red tape to go through, like repeating my information several times with some other systems. Barracuda Networksâ staff is quick, knowledgeable, organized, and my choice for spam filtering for the foreseeable future. Thank you!” -- IT Department
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| Standard Parking | |
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“I have no suggestions; everything was very well done and very professional. My email was answered five minutes after I sent it, and by a real person, not an auto-responder. Within minutes of responding back with my serial number, company name, and other information, I was on the phone with a support agent and he answered my question immediately. Other support desks should be this easy!” -- IT Department
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| Reading Eagle | |
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“I absolutely loved that as soon as I called, I talked to a human. There are a lot of tech companies out there that I might need to call for assistance, and every single one of them is going to put me into some sort of automated system. I found your call site to be completely refreshing. I even told my wife afterwards how rare that is nowadays. Thank you.” -- IT Department
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| Your Kitchen and Bath | |
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“The experience I had with Barracuda Networks was absolutely outstanding. The team was very supportive and helpful with my problem. At the age of 72, folks like me are not the most technically experienced people, and the Internet is sometimes very intimidating. Having said this, Barracuda Networks was extremely helpful with my problem which was being on a blacklist that I knew nothing about. This prevented me from emailing some of my clients who use Barracuda Networks to block spam. I received an explanation from the Barracuda Networks Support Team about how to remove myself from their spam list by going to MXToolbox. This was very much a relief for me. I felt throughout this ordeal that the Barracuda Networks organization cared about their clients. It seems that Barracuda Networks and my company agree, âService is where it beginsâ and âCustomers are really everythingâ. ” -- President, LEHACH, Inc.
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| Annese & Associates, Inc. | |
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Barracuda Message Archiver, Barracuda Spam & Virus Firewall “Barracuda Networks Technical Support resolved our increasingly tense and difficult series of attempted message archival system installations. The support engineer who helped us should be dissected and studied in an effort to recreate his unparalleled excellence in finding a resolution. As always, we received fantastic support and Barracuda Networks should be awarded for exceptional customer service. ” -- Senior IT Administrator
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