Support Center
Comprehensive Support
Energize Updates & Instant Replacement Service
A subscription to the Barracuda Energize Updates is vital to keeping your Barracuda Networksâ product updated with the latest protection against Internet threats. With the Energize Updates subscription, your Barracuda Networksâ product provides maximum protection with the latest methods for blocking spam, spyware and virus attacks.
We also offer the Barracuda Instant Replacement Service for customers that need to guarantee that a replacement Barracuda Networksâ product will be shipped in the next business day.
For more information on the Energize Updates Subscription and the Instant Replacement Service please read our Energize Updates FAQ and our Instant Replacement FAQ
Warranty
Barracuda Networks offers a warranty covering defects in materials and workmanship. For more information on the warranty program and process, please read our Product Warranty.
The Technical Support team at Barracuda Networks works to ensure that 100% of our customers are satisfied. To expedite your issue, Barracuda Networks provides multiple ways to receive Technical Support.
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Knowledgebase Solutions
Find Technical Support Answers |
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Create Support Case Online
Directly into Technical Support Case Queue |
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Live Chat
Contact Center Agents Standing By 6am - 5pm Pacific (Mon-Fri) |
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CudaConnect
Peer Support via Community Forum |
The technical support team can be contacted at the following locations:
| North America Support Office | |
| support@barracuda.com | |
| Phone | +1 408 342 5300 (Skype: barracudanetworkssupport) |
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Basic Support Hours: 8:00 AM - 5:00 PM PST, Monday through Friday. |
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| DACH Support Office | |
| dachsupport@barracuda.com | |
| Phone | +43 (0) 508 100 800 |
| Hours: 6:00 AM - 2:00 AM, Monday through Friday | |
| Europe Support Office | |
| emeasupport@barracuda.com | |
| Phone | +44 (0) 1256 300 102 |
| Hours: 8:30 AM - 5:30 PM GMT / 9:30 AM - 6:30 PM CET, Monday through Friday | |
| India Support Office | |
| indiasupport@barracuda.com | |
| Phone | +91 804 904 8600 |
| Hours: 6:00 AM - 2:00 AM, Monday through Friday | |
| China Support Office | |
| support@barracudanetworks.com.cn | |
| Phone | +86 400 720 8200 |
| Hours: 9:00 AM - 6:00 PM, Monday through Friday | |
| Japan Support Office | |
| japansupport@barracuda.com | |
| Phone | +81 3 5436 6236 |
| Hours: 9:00 am - 5:00 PM, Monday through Friday | |
| Australia Support Office | |
| support@barracuda.com | |
| Phone | +61 3 9001 1172 |
| Hours: 9:00 AM - 5:00 PM, Monday through Friday | |
Energize Updates & Instant Replacement Service
A subscription to the Barracuda Energize Updates is vital to keeping your Barracuda Networksâ product updated with the latest protection against Internet threats. With the Energize Updates subscription, your Barracuda Networksâ product provides maximum protection with the latest methods for blocking spam, spyware and virus attacks.
We also offer the Barracuda Instant Replacement Service for customers that need to guarantee that a replacement Barracuda Networksâ product will be shipped in the next business day.
For more information on the Energize Updates Subscription and the Instant Replacement Service please read our Energize Updates FAQ and our Instant Replacement FAQ
Warranty
Barracuda Networks offers a warranty covering defects in materials and workmanship. For more information on the warranty program and process, please read our Product Warranty.